Macie's Party Hire Call our team today on 07708 492 091

FAQs

What if it rains? We have castles available with built-in shower covers. so a shower or two is no problem. If the weather is going to be too bad (heavy rain/high winds) on the day of your party we do not charge for cancellations. We always phone you the day before your booking to confirm times and check that the weather is OK.

When will you arrive?
We deliver from 8:30 and will always aim to be at least half an hour before your booking that way your hire time is not affected. I'd you have a hall booked for a certain time we will always try our best to meet that time.

How long can I keep the bouncy castle?
We like to have all of our deliveries completed early in the morning so that you get a full days hire. Our collections are between 6pm and 8pm if you want a later collection you will need to have an overnight booking. We don't collect after dark as its hard to pack away when we can't see all the equipment! When you make your booking we will talk about collection times and check the time of your party to make sure your collectionis on time.

Can I hire a bouncy castle overnight?
We can arrange overnight hire for an additional cost of £25 but we can ONLY leave a bouncy castle overnight in a SECURE garden.

Can I book at the last minute?
You can leave it until the day of your event to book but don't be surprised if we have no availablity. In the summer months we recommend booking in advance and for bank holiday weekends you should book well in advance as castles are in heavy demand.

How long do you need to set-up and take down a bouncy castle?
It takes between 15 and 20 minutes to set up a bouncy castle and about 15 to 20 minutes to take it down.

Can I collect a bouncy castle from you?
No for insurance and safety reasons we must deliver and install the equipment ourselves as there are safety checks to carry out.

What should I do before you arrive?
Our bouncy castles are delivered on a sack barrow so we need clear access for this (at least 3ft). Make sure paths and access to your garden are free of obstacles. We carry 50m extention cables so the castle must be within 50m of a power supply - it is unsafe to join cables. You should also check that the area is free of debris, and clear up after any animals that you have had in your garden.

Can I have the castle on my driveway/patio?
NO - the health and safety requirements for putting a castle on hard standing is that there are 160kilos of weight on EACH anchor point - this would mean we needed to carry half a ton of sandbags! The castle must be on an area where we can stake it down, grass, edge of a flowerbed etc. Putting a castle on hard standing without the required sandbags would void our insurance.

How much room do you need to erect a bouncy castle?
There should be 4ft at the front and back of the bouncy castle and a minimum of 2ft each side. You should prune overhanging trees or shrubs before we arrive.

Can your bouncy castles be used indoors?
Yes, we set up bouncy castle indoors in venues such as community centres, village halls, schools, nurseries and churches. We provide sand bags in these situations to secure the units.

Can we move the bouncy castle?
No, for insurance and safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.

How safe is it?
All of our bouncy castle and inflatables fully comply to the latest Health and Safety Executive guidelines for Inflatable Play Equipment and have current safety certificates. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the people using it at all times.

What about insurance?
We have public liability insurance (including licenced premises) which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times.

Do I need to keep the blower running?
Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.

How much does it cost in electricity to run a bouncy castle?
It costs approximately £1 to run a bouncy castle or slide all day.

Do you supply safety mats?
Yes, we supply the necessary safety mats with every bouncy castle which comply to current Health and Safety Regulations.

Is there an age limit for children using the bouncy castle, slide or other inflatable?
Yes, all of our bouncy castles are suitable for children up to and including the age of 12 Our Adult castles are suitable for children of all ages.

Do you hire bouncy castles and inflatables suitable for adults?
Yes we have a 15ft castles suitable for adults

Do you hire bouncy castles for events such as school fetes, nursery open days and other fund raisers?
Yes and we offer discounts to customers at such events in return for a distribution opportunity for our marketing materials

Can you supply staff to supervise the bouncy castles?
Yes

Do you give a discount if I hire a more than one bouncy castle?
Yes, contact us to arrange a discount for multiple bouncy castle hire.

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